Privacy Policy for The Floor Expert Limited (July 2024)

Introduction

The Floor Expert Limited is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.

1. Information We Collect

We may collect and process the following personal data:

Personal Identification Information: Such as your name, email address, phone number, and postal address when you contact us, subscribe to our newsletter, or request a service.
Technical Data: Including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect to:

Provide and manage our services, including responding to your inquiries and fulfilling your requests.
Improve our website, products, and services.
Send periodic emails regarding your order or other products and services.
Comply with legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. Generally, we process your data because it is necessary for the performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, if those parties agree to keep this information confidential.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent – If you have consented to the processing of your personal data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at www.thefloorexpert.co.uk

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, gather general visitor information, and track visits to our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these sites. We encourage you to read the privacy policies of any third-party sites you visit via our website.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will delete such data in accordance with applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

The Floor Expert Limited
Friars House, Manor House drive, Coventry, CV1 2TE
Email: postbox@thefloorexpert.co.uk
Phone: 07760 171119

Privacy Policy